UtiLitics® SAP Enterprise Preference Management Tool

Existing Customer Preference Center solutions struggle to fully meet the Utilities’ Preference Management requirements. M10TEK has the solution!

M10TEK and uPrefer hosted a live webinar in January 2021. This video is a recording of this live event. We’ll be planning another webinar in the upcoming months. Stay tuned for more information!

The struggle to meet the Utilities’ Preference Management requirements.

  • Currently available third-party solutions sit outside of SAP. Since they aren’t co-located, they can’t easily integrate with the SAP Data Model and related processes such as:
    • Customer master and communication data.
    • Contracts and contract accounts data.
    • SAP transactions like Move Out, Dunning, Remote Disconnection.
    • Giving consent to “relationship partners” for access to specific accounts.
  • Replication of this master and transactional data to the third-party solution involves heavy integration effort and costs.

Enterprise Preference Management (Customer / Employees)

UtiLitics® by uPrefer, is an SAP Premium Certified for CVA (Code Vulnerability Analysis), rapidly deployable, low-cost, and scalable solution built on the current SAP framework, making UtiLitics® an integral part of SAP for Utilities. UtiLitics® eliminates the need for expensive third-party software and integration. UtiLitics® enables companies to effectively communicate with their customers, thereby increasing customer satisfaction. This, while improving sales and marketing campaign results and, ultimately improving bottom line.

UtiLitics® helps Utilities establish a preference center for all stakeholders, employees and other third-party partners.

Key Concerns of the Utility’s Stakeholders

UtiLitics® was developed with the requirements of all stakeholders in mind – Service Representatives, IT, Business Leaders, and most importantly the Customer. Long standing issues have been identified and addressed in a comprehensive, cost effective and rapidly deployed solution.

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M10TEK is the Premier Talent Agency. For over 20 years, we have successfully filled positions in various industries such as technology, automotive, utilities, security, and so many more. We would love to hear from you and learn more about your specific needs.