At TechEd 2019, Jim Rosenberger spoke with William Perez of Concorn. William Introduced Concorn Snow Adapter 1.0 which is full integration between SAP Solution Manager and ServiceNow. He explained some of the time and cost-saving benefits of their software solution. The Snow solution also completely removes the “need” of having a Middleware. This is one of the best turnkey solutions available on the market today.